Pages

FAQ

Check this page for answers to frequently asked questions.

LOCATION

1. Where are you shipping from?
Tokyo, Japan


ITEMS

1. How often do you add new items?
Once at the beginning of every month.

2. Do you ever restock sold out items?
Not usually. The only way I can restock is if I find a NEW store that sells the item.

3. Will you sell larger (40cm+) alpacas as well?
Not planning on it right now, don't have enough room to store them.


SHIPPING

1. Where do you ship to?

I ship WORLDWIDE!!

2. What are the shipping options?
SAL: takes 2 weeks**
Airmail: takes 1 week**
EMS: takes 3-5 days, trackable

**Tracking can be added for 410 yen

3. How do you determine shipping cost?
By size and weight of the package.

4. How soon do you ship my items after I order them?
It takes 1 week from the time your order for your items to be delivered to me. After that it takes 1-2 weeks for me to ship the items to you depending on how many orders I'm dealing with at the time.


PAYMENT

1. What are the fees involved with ordering?
Just the item price + shipping to you.

2. What payment methods do you accept?
I currently take Paypal only.